Following some recent comments, I have made improvements to the clarity of the information showing the changes that happen during the digital switchover process.

^{Brian Butterworth published on UK Free TV 7th February 2012 at 09:31}

It was apparent from some recent comments that the information that was being displayed about the actual digital switchover process on some pages was somewhat cryptic.

So, I have introduced a small number of changes, as seen on this example:

I have added the word "analogue" to each of the analogue services, and I have removed the strikethrough notation for the channel closure.

I have clarified the digital services by adding in the word "multiplex" for each.

I have also corrected the display of the closing of the Multiplex 1 service on the first digital switchover date, when this is replaced by the BBCA multiplex.

In addition I have enhanced the Freeview HD multiplex details.

All questions

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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau	4
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In this section

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Best ever emails and improved menus on UK FREE TV	5
Use the Knowledge base to find answers to your technical problems	6

Comments

Wednesday, 8 February 2012

Phil
9:51 AM

I have recently re-tuned my box and all the BBC are showing. However ITV, and 5 are not coming up at all. I am in the area ().

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Phil's 1 post GB flag

Briantist

_{sentiment_very_satisfied}Owner

10:26 AM

Phil: There have been no changes yet to the the you listed, but I would have a look at the Freeview signals: too much of a good thing is bad for you | ukfree.tv - independent free digital TV advice page.

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Briantist's 38,915 posts GB flag

Mikescki
7:22 PM

Hi there,
After the storm last week we have lost most of our .
Those that are still there are down to 8 - 12% which is obviously not good.
There is still service (Whitehawk).
My first thought is that the digital box took a jolt.
Have you heard of this happening?
The Virgin guy said that he'd had to replace a couple of their V Boxes in the area for the same reason.
Regards,
Mike

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Mikescki's 8 posts GB flag

Philippa
8:12 PM

Located in . No of BBC today (other than BBC4 and Parliament), despite resetting and re-tuning TV twice, once ths morning and once this evening. TV is Sony Bravia with integrated freeview.

Any ideas?

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Philippa's 1 post GB flag

Ben
10:19 PM
Bournemouth

Hello Philipa, Mikescki, I am located in Bournemouth and I am not receiving MUX 1, 2 and D at the moment.

I am not sure if this is to do with my new (second hand built in free view) TV, the at my new place (I have not own any different as I moved in a couple of days ago) but it would seem that a number of us on here are reporting problems.

I am compensating by receiving them as a near perfect over the service.

Any thoughts please let me know. Thanks :-)

Ben.

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Ben's 2 posts GB flag

Ben's: B's Freeview map B's terrain plot B's frequency data B's Freeview Detailed Coverage

Ben
10:21 PM
Bournemouth

Sorry, I am receiving BBC1, BBC2, ITV, and by near perfect . I cannot get Channel 5 by . I am not receiving any of the digital channels over analogue :-)

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Ben's 2 posts GB flag

Ben's: B's Freeview map B's terrain plot B's frequency data B's Freeview Detailed Coverage

Thursday, 9 February 2012

Terry Bailey
7:03 PM

We are in Hatch Warren, SW , My Mum in Law is in Winklebury, NW Basingstoke
neither of us has been able to receive BBC 1, or 2 for 24 hours: i.e. since approx 1800 hrs yesterday.
I have retuned our TV twice with no success. Other non BBC stations are OK
Please tell me how to solve the problem

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Terry Bailey's 1 post GB flag

KMJ,Derby

_{sentiment_satisfied}Gold

8:01 PM

Ben: If your is pointing to the you will not find any (usable) for Five, the transmitter which used to transmit channel Five to the Southampton area having been closed already to release the for digital transmissions at Rowridge. The absence of Muxes 1,2 and D suggests affecting /33/34 or an aerial problem with these frequencies. Check that there are no VCR or box modulators set around . Note that Mux1 and Mux2 will change frequency and adopt high power working at , MuxD/ArqB (also SDN and ArqA) changes frequency and increases power on 18th April 2012.

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KMJ,Derby's 1,811 posts GB flag

Mike Dimmick

_{sentiment_very_satisfied}Platinum

10:48 PM

Terry Bailey: First of all, check that your box or TV is not on either of these lists:

http://www.digitaluk.co.u…ment
http://www.digitaluk.co.u…tnit

These lists are not comprehensive, they list boxes known to have problems, but not necessarily every box that has problems.

If not, make sure you do a full retune from scratch - it might be called 'first time installation', 'default setting', 'factory reset', 'full retune', 'virgin '. If it prompts that it will delete all , say yes. Unfortunately a lot of boxes will not realise that the channels have moved to a new and just won't store them, or if they do, will store them somewhere else in the such as from 800 onwards.

There are even a few boxes that have separate memory for 2K-mode (used before ) and 8K-mode (used after) channels, and you have to be sure to clear both to get it to do the right thing.

If you're somewhere to the east of the , in the sector from north-east to south-east, you may find that the new level for the BBC channels is much higher than you had expected. This is because signals were previously (and, for the other channels, still are) heavily restricted to the east. You could have too much , if you have a large and/or amplification. You might need to remove any amplifiers or boosters, or even add attenuation to bring levels down. This might mean that you lose the other channels while they're still on the restricted .

The 2 channels (the group including ITV1, C4, C5 - see above for the full list) will be fully unrestricted on 22 February. You need to retune again on that date. The HD channels will launch on the same date, also unrestricted. The other channels will remain restricted until switches over on 4 April (the Multiplex C group, including Pick TV and Dave) and 18 April (the remaining channels).

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Mike Dimmick's 2,486 posts GB flag

Wednesday, 15 February 2012

Linda
9:37 AM
Winchester

I am in Winchester, and have had only of ITV1, and no reception of ITV2 and several other digital since 8th Feb. Will these channels return at the next retuning date, or will I be forced to buy some additional equipment to receive them?

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Linda's 1 post GB flag

Linda's: L's Freeview map L's terrain plot L's frequency data L's Freeview Detailed Coverage

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