menuMENU    UK Free TV logo Help!

 

 

Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Tuesday, 12 November 2013
B
Beth
9:43 AM

I am having the same problem as Lucy and Vick. No synopsis on both of our Freeview boxes, and , and no programmes showing beyond Wednesday 13th November. We live in the North-West. I have done a re-set, but it has not worked :(

link to this comment
Beth's 3 posts GB flag
I
Iain
11:08 AM

Exactly same problem for me, in Leeds.

So it's obviously not our collective aerials...

anyone got any fixes?

link to this comment
Iain's 1 post GB flag
L
Louise
3:54 PM

I am having the same problem as Lucy, Vick, Beth and Iain. Am in Manchester (M19) using a Thomson dti 6300. Thanks!

link to this comment
Louise's 2 posts GB flag
M
Michael
sentiment_satisfiedGold

4:08 PM

The Thomson dti 6300 is apparently a Top Up TV box, and with that service finishing, could it be that the box gets its guide information from Top Up TV's system and not the normal Freeview EPG? I would have a look in the menus to see if you can change any guide settings.

link to this comment
Michael's 358 posts GB flag
M
Michael
sentiment_satisfiedGold

4:11 PM

Just read the manual, try going to menu > set-up > box settings and then change the TV Guide type to the Freeview 8 day guide.

link to this comment
Michael's 358 posts GB flag
B
Beth
6:05 PM

Dear Michael, THANK YOU! Our Freeview Recorder isn't a Thompson, but it does/did have TopUp TV. Re-setting the TV guide type to 8 day (Freeview +) worked :).

link to this comment
Beth's 3 posts GB flag
D
Daz
6:19 PM

I have done this and now have an 8 day tv guide showing but very few programmes listed within the days, so I still can't search for programmes to record. Anybody any ideas?

link to this comment
Daz's 2 posts GB flag
B
Beth
6:26 PM

Daz, it took ages for any programmes to show up on ours. We still haven't got them all for the whole 8 days, and we are still missing some for tonight, but I'm assuming that they will come back in time... I hope!!! LOL

link to this comment
Beth's 3 posts GB flag
D
Daz
7:04 PM

Cheers Beth. Yes ours are starting to appear slowly! No ITV yet though and I am gonna get some earache if my missus can't record X Factor on Saturday, lol

link to this comment
Daz's 2 posts GB flag
L
Lucy
8:44 PM

Hi Michael Many thanks for that advice. All done and rescanned for channels - the world now exists after tomorrow midnight :-)) Thankyou so very much for returning my sanity !!

link to this comment
Lucy's 2 posts GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.