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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Thursday, 18 April 2019
S
StevensOnln1
sentiment_very_satisfiedPlatinum

1:13 PM

frank allen: The Bromsgrove transmitter underwent frequency changes last year, but none recently and no further changes are planned. Retuning is never a good idea when you suddenly loose signal as it will never fix a signal problem and you have now deleted channels which were previously correctly tuned. Start by checking for any loose or damaged cables or connections behind your TV.

link to this comment
StevensOnln1's 3,376 posts GB
Friday, 19 April 2019
G
Guillermo Knomatez
6:07 AM

No BBCA Group on Millom Park relay (Winter Hill main) from approx 2200 Thursday 18th. Still none at this time (Friday). D3&4 still active. Reset carried out on built-in DVB-T then rescanned - no change

link to this comment
Guillermo Knomatez's 1 post US
Sunday, 21 April 2019
M
Mike Scofield
11:50 AM

No HD channels on Whitehawk Hill transmitter. Have done a refund without aerial. Then refund with aerial.
Still no HD

link to this comment
Mike Scofield's 3 posts GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

11:54 AM

Mike Scofield: Retuning was a bad idea as you've now deleted the tuning data for the missing channels. Have you checked for any loose or damaged cables or connections behind your TV? Please provide a full postcode so that we can see where you are in relation to the transmitter and your predicted signal strength etc.

link to this comment
StevensOnln1's 3,376 posts GB
Saturday, 27 April 2019
E
Eileen Slater
7:30 AM

After being told to retune recently by Freeview my BBC channels keep dropping out with no signal and breaking up. Unable to watch them at all. Help!! The other channels are fine.

link to this comment
Eileen Slater's 1 post GB
MikeP
sentiment_very_satisfiedPlatinum

10:08 AM

Eileen Slater:

Please provide your full post code so that we can look up the expected reception at your location. Also check that you are now tuned to the correct transmitter for your location.



link to this comment
MikeP's 3,056 posts GB
H
https://www.eventbrite.com/o/the-secret-
8:53 PM

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link to this comment
https://www.eventbrite.com/o/the-secret-'s 1 post US
Monday, 29 April 2019
H
https://www.eventbrite.com/o/the-secret-
9:53 AM

https://www.eventbrite.com/o/the-secret-:

Why moderate the sarcastic comment yet not also remove the clear spam?

link to this comment
https://www.eventbrite.com/o/the-secret-'s 5 posts GB
Wednesday, 1 May 2019
R
Roy plommer
10:42 AM

Recently and now every evening we cannot get cotinous reception without the message appearing frequently " no signal "

Your advice and help to rectify

link to this comment
Roy plommer's 1 post GB
S
StevensOnln1
sentiment_very_satisfiedPlatinum

3:47 PM

Roy plommer: Have you checked for any loose or damaged cables or connections behind your TV? Please provide a full postcode so that we can see which transmitter you're using, where you are in relation to it and your predicted coverage etc.

link to this comment
StevensOnln1's 3,376 posts GB
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