menuMENU    UK Free TV logo Help!

 

 

Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Comments
Wednesday, 5 April 2023
D
David Warner
sentiment_satisfiedBronze

2:09 PM

Mike Cadwallen: Hadn't seen this - but I sometimes get subtitles out of synch by anything up to minutes on HD. I don't know if you've ever recorded TV streams to disc? Special software can be required to keep the audio and video in synch. Presumably TV transmission is the same.

link to this comment
David Warner's 30 posts GB flag
M
Mike Cadwallen
6:12 PM

StevensOnln1: All is OK now all TV's are back in sync, as is my neighbours. Clearly a transmission problem occured. Thanks for you input.

link to this comment
Mike Cadwallen's 3 posts GB flag
Tuesday, 9 May 2023
J
js
sentiment_satisfiedGold

11:00 AM

No EPG for LCN 101 in the North East or North West D3&4 multiplexes.

As everyone knows, the freeview EPG is carried on every multiplex.

I wrote a program that reads this data and outputs an xmltv file, which is fed to a viewer program, allowing me to see what's on telly.

I was testing some new subroutines using now/next (because it's fast).

Now I had previously incorporated a subroutine to look for event overruns and output a list, if found.

This is what was output using the Bilsdale satellite-feed service information:


**********
EIT present-event overruns off North East multiplex D3&4

Format:
service_name (original_network_id.transport_stream_id.service_id)
start - end title
description
Status
Current Time (UTC)

(233A.3006.3DF0)
Wed 22 Mar 10:50 - 22 Mar 11:05 littleBe: Bob the Builder
Haunted Town Hall: CGI-animated adventures of the popular builder. The new alarm system at the Town Hall keeps going off, leading Mr Bentley to believe that it is haunted. [S] S2 Ep3
Event is running Late by 47 days 13 hours 12 minutes 23 seconds
Tue 09 May 00:17:24

(233A.4089.4484)
Wed 26 Apr 09:45 - 26 Apr 10:15 Paramedics on Scene
7/20. A man with a suspected stroke and a toddler who has jumped off a trampoline are among the calls the paramedics must attend today. [S,AD] [HD]
Event is running Late by 12 days 14 hours 2 minutes 27 seconds
Tue 09 May 00:17:27

(233A.5040.5E80)
Wed 22 Mar 10:30 - 22 Mar 11:00 Teleshopping: OctaSmart Mattress
Teleshopping programming bringing you a selection of innovative products.
Event is running Late by 47 days 13 hours 17 minutes 24 seconds
Tue 09 May 00:17:24
**********

There are no names or LCNs for these services as they no longer exist.

Exactly the same result was obtained from the North West D3&4, but with the addition of an event off the GIM local multiplex:

**********
(233A.3006.3DF0)
Wed 22 Mar 10:50 - 22 Mar 11:05 littleBe: Bob the Builder
Haunted Town Hall: CGI-animated adventures of the popular builder. The new alarm system at the Town Hall keeps going off, leading Mr Bentley to believe that it is haunted. [S] S2 Ep3
Event is running Late by 47 days 13 hours 12 minutes 23 seconds
Tue 09 May 00:17:24

(233A.4088.4484)
Wed 26 Apr 09:45 - 26 Apr 10:15 Paramedics on Scene
7/20. A man with a suspected stroke and a toddler who has jumped off a trampoline are among the calls the paramedics must attend today. [S,AD] [HD]
Event is running Late by 12 days 14 hours 2 minutes 27 seconds
Tue 09 May 00:17:27

(233A.5040.5E80)
Wed 22 Mar 10:30 - 22 Mar 11:00 Teleshopping: OctaSmart Mattress
Teleshopping programming bringing you a selection of innovative products.
Event is running Late by 47 days 13 hours 17 minutes 27 seconds
Tue 09 May 00:17:27

(233A.7401.7741)
Wed 22 Mar 10:00 - 22 Mar 12:00 Coming Soon
That's 70s launches tomorrow.
Event is running Late by 47 days 12 hours 17 minutes 24 seconds
Tue 09 May 00:17:24
**********

Looking at the full EPG schedule off these D3&4 multiplexes, the now non-existent services have full eight-day EPG, frozen in time, from the day of their removals.

There is a full 8 days for BBC ONE HD starting Wed 26 Apr, but nothing for BBC ONE NWstHD or BBC ONE NE&CHD.

This was verified on my LG TV by tuning to ITV1 and powering off.

After powering back on, the TV Guide for BBC ONE NWstHD remained blank.

link to this comment
js's 822 posts NL flag
Friday, 19 May 2023
C
Chris.SE
sentiment_very_satisfiedPlatinum

12:05 AM

js:

Hi, meant to post in reply ages ago, the forgot!! Long time no post!
Are you still having the above issue or has it gone away?

link to this comment
Chris.SE's 4,101 posts GB flag
Friday, 26 May 2023
A
ALEC YOUNG
7:13 AM

I have lost my HD Channels after retuni g my Sony Bravia tv

link to this comment
ALEC YOUNG's 2 posts GB flag
Friday, 9 June 2023
D
derrick buttigieg
9:10 AM

im in warsop mansfield and antenna is connected to Belmont and for two nights now its goon off and iv had no channels at all iv done a reset as stated and the same thing has happened

link to this comment
derrick buttigieg's 1 post GB flag
C
Chris.SE
sentiment_very_satisfiedPlatinum

11:09 PM

derrick buttigieg:

The Belmont transmitter is currently listed for Planned Engineering with Possible effect on TV reception week commencing 05/06/2023 as Pixelation or flickering on some or all channels.
In addition to which there is variable weather related Tropospheric Ducting which is causing interference to signals for some, but it's not likely to affect all multiplexes at the same time or at all.
Whilst there are no current reports of the Belmont transmitter being off air, there could still be brief interruptions or low power depending on the nature of the work at a given instance.

Generally, your area can get good signals from Belmont and Emley Moor, and Emley Moor has been off air overnight for two night whilst essential engineering has taken place. It may be worth checking that your aerial is correctly pointing at Belmont (should be around compass bearing 76 degrees - that's E of ENE). Even if it is, it's possibly you might have been inadvertently receiving Emley Moor off a rear side-lobe of the aerial (correct bearing being around compass bearing 323 degrees - slightly N of NW).
As you haven't given a full postcode we can't advise if you might be in a weaker signal location making such problems possibly worse.

Check that your aerial is intact and correctly aligned and check in the TV Tuning section that you are tuned to Belmont's UHF channels - C22, C25, C28, C30, C23, & C26 that's in multiplex order -
BBCA/PSB1, D3&4/PSB2, BBCB HD/PSB3, SDN/COM4, ArqA/COM5, ArqB/COM6
See Channel listings for Industry Professionals | Freeview for which TV Channels are carried on which multiplex.

One thing that is NOT advised these days is to retune if you were correctly tuned and have no signal/lose signal or have sound breakup and/or pixellated pictures as this usually just clears the correct tuning and you'll have to retune again when signals are normal. As you can't be certain when that may be you could have to try several times. If the issue is due to weather conditions you just have to be patient and wait until conditions change.
Retuning is rarely required unless commercial operators change any of their channels on the COM multiplexes, and you are usually advised by a pop-up message when that is required.

link to this comment
Chris.SE's 4,101 posts GB flag
Thursday, 15 June 2023
I
Ian Jackson
3:29 PM

No HD channels in LU79NP. When can I expect to be able to get them back please?
This is the Sandy Heath transmitter.

link to this comment
Ian Jackson's 12 posts US flag
S
StevensOnln1
sentiment_very_satisfiedPlatinum

4:31 PM

Ian Jackson: There is an engineering notice for Sandy Heath this week: Possible effect on TV reception week commencing 12/06/2023 Pixelation or flickering on some or all channels

This is likely down to the current weather conditions which are allowing signals from distant transmitters broadcasting on the same frequency to travel further than normal and interfere with the signals you are trying to receive.

link to this comment
StevensOnln1's 3,605 posts GB flag
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.







Privacy policy: UK Free Privacy policy.