menuMENU    UK Free TV logo Help!



Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Wednesday, 21 September 2011
1:05 AM

I thought we were not to expect any terrestrial television service from midnight until 6am??? I'm not expecting anything till the morning. Besides, we aint missing much :)

link to this comment
Steve's 6 posts GB
1:07 AM

Same's a complete joke I've never had so much trouble with a dam tv since forced to go digital!!the only problem you used to have was having to move the aerial I'm forever losing channels completely...well congratulations whoever decided this was better...disgrace!! 2011 and I can't watch a television...stressed I wait all week for programs n now I can't even watch them.

link to this comment
Jamie's 1 post GB
1:09 AM

Will check again a 6am then. Thanks Steve, I really do hope this is the case. I wasnt aware of the midnight til six thing.

link to this comment
Raptor78's 2 posts GB
1:12 AM

typical england all this hype about retuning for me to get no channels at all these guys are worse than british rail i missed the end of shameless not happy

link to this comment
melly's 1 post GB
1:16 AM

I'm the same lost all chAnnels they need to sort it out

link to this comment
nicola's 1 post GB
Mark in Erdington
1:25 AM

Same here about an hour ago lost all channels execpt bbc channels on dtv. now BBc has gone as well.its just not on I may have to try sleeping now LOL.

link to this comment
Mark in Erdington's 1 post GB
1:31 AM

Try again after 6am. No need to get stressed about it. When channels are being broadcasted 24/7 its impossible for such work to take place and not expect some downtime? Also if you have broadband you can always catch up online any missed programs.
My advice at this time 1.30am is to get a good nights sleep and not to worry about whats on TV.

link to this comment
Steve's 6 posts GB
paul in leeds
1:32 AM

my channels went at midnight and have tryed everything to get them back got nothing wtf

link to this comment
paul in leeds's 1 post GB
1:32 AM

thanks for this, was about to climb the ladder to the ariel hahahaha going to bed lol.

link to this comment
marc's 1 post GB
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.