menuMENU    UK Free TV logo Help!



Click to see updates

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;

2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;

3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;

5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;

6) reinsert aerial by reconnecting to the 'RF in' connection;

7) do a complete scan for channels again.

The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.

All questions
BBC Three Linear channel re-opens1
Removing all barriers to communication between diverse cultures2
How do I get a test card with Freeview3
What can I do when my Sky Digibox says 'No Signal' or 'Technical fau4
Can I receive UK TV in Ghana?5
In this section
I have now lost all signal can you tell me what the problem might be?1
I have a Durabrand cg5660-m and I need the lock key code!2
What is the Inversion Effect and why does it effect my Freeview TV reception? 3
My ITV/C4 Freeview channels have disappeared - what can I do? Is it my SCART ca4
My high gain aerial can't get all the Freeview channels I expected5
What are the aerial types about? Are they high-gain?6

Wednesday, 21 September 2011
1:39 AM

Thanks Brian. I'd love to know what I must be missing at this time for folk to be getting stressed?

link to this comment
Steve's 6 posts GB
1:46 AM

same thing happened to me 12:20 lost all but bbc channels about 30 mins later lost everything else iv unplugged/rescanned loads of times still nothing
i am so sick of digital

link to this comment
dave's 1 post GB
1:48 AM

Dave have a look at a couple of posts before yours, you wont recieve anything till 6am.

link to this comment
Steve's 6 posts GB
T Taylor
1:49 AM

Good morning I am about 15 freeview channels missing but not to worry off to bed and check again tomorrow Nite

link to this comment
T Taylor's 2 posts GB
1:52 AM

maybe if us folks were warned about we would have no channels till 6am+ we wouldnt be sat up at 10 to 2 like lemons thinking the tv was broken!

link to this comment
bob's 2 posts GB
1:57 AM

Morning Bob, I cant remember where I first read about the downtime, but the notice was issued. How else did I know? The information can also be read here. Four million homes in Yorkshire, West Midlands "go digital" tonight | - independent free digital TV advice


link to this comment
Steve's 6 posts GB
2:02 AM

who is supposed to inform u that people would lose there channels? there was no notifications via the news, maybe i wouldnt be sat up till the early hours trying to manually retune and pulling out cables here, there an everywhere. thankyou digital retune for letting everyone know what was going to happen. good night im off to bed, try again in the morning wouldnt want to miss jeremy kyle!!! MUPPETS!!!

link to this comment
gertrude's 1 post GB
2:06 AM

why thankyou steve. but obviously this message u recieved wasnt well broadcasted for everybody as u can see from the comments on this page. it was well advertised about the digi retune on the tv, shops, billboards so why couldnt they mention some areas would lose there channels???? not stressing over not being able to sit up an watch the tele just the time its took without knowing this to rectify the problem an to save me an gertrude alot of time. im with gertrude, wont be happy if i have to miss jezza tomorrow!

link to this comment
bob's 2 posts GB
2:56 AM

Glad i found this out now, i have been trying to tune my tv for the last 2 hours, thought id buggered it up when i deleted my channels to retune and still got nothing. oh well only 2 hours of sleep missed.

link to this comment
Kim's 1 post GB
bill whyte
8:15 AM

have got yorks look north on my portable but lincoln on main tv!all on same NOT want lincoln

link to this comment
bill whyte's 1 post GB
Select more comments

Your comment please
Please post a question, answer or commentUK Free TV is here to help people. If you are rude or disrespectful all of your posts will be deleted and you will be banned.

Privacy policy: UK Free Privacy policy.