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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


All questions
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In this section
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Comments
Friday, 18 February 2011
S
satandpcguy
sentiment_satisfiedBronze

7:03 AM

Tim: to record and playback a sky pay channel you need to have your sky card activated for sky+ and paired to the box. An unpaired card sometimes allows the recording of free to air channels only.
You either have a cable problem, and LNB problem, or a box problem.

link to this comment
satandpcguy's 89 posts ES flag
R
Roy Arnold
9:54 AM

Sorry I have done as you say but when I go from services then press 4 all I get is the is the Box office channel and the 0 and 1 do not work.
I have a pace HD sky box.
any help please.

Thanks in advance

link to this comment
Roy Arnold's 1 post GB flag
Briantist
sentiment_very_satisfiedOwner

12:22 PM

Roy Arnold: From above, "On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT] "

link to this comment
Briantist's 38,915 posts GB flag
Saturday, 19 February 2011
S
satandpcguy
sentiment_satisfiedBronze

7:43 AM

Roy: Note that you press the buttons in the sequency Brian says, but when you press the second 0 and 1 nothing actually happens on the screen, until you press the select.
For SD Sky boxes the process is Services, 4 0 1 select
For HD boxes the process is Services, 0 0 1 select

link to this comment
satandpcguy's 89 posts ES flag
Briantist
sentiment_very_satisfiedOwner

7:52 AM

satandpcguy: I've updated the original text to point this out. Thanks.

link to this comment
Briantist's 38,915 posts GB flag
S
Stephen
9:48 AM

I have a Problem with sky HD, I have had the LNB replaced by an aerial fitter. However, I am getting no signal message on the TV. In services signal strength input 1 is almost full and input 2 is nothing. I swapped the two input cables around and this stayed the same. Do I have a faulty sky box?

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Stephen's 1 post GB flag
Briantist
sentiment_very_satisfiedOwner

12:26 PM

Stephen: That would be the most logical conclusion to come to.

link to this comment
Briantist's 38,915 posts GB flag
T
Terry
1:21 PM

Hi Brian, My standard sky box is damaged and I am looking at purchasing one local. Will it accept my sky viewing card?. Or will I need to pair it to the new box?

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Terry's 1 post GB flag
Briantist
sentiment_very_satisfiedOwner

1:28 PM

Terry: You will need to call Sky if you have Sky Sports or Sky Movies. Otherwise they just work.

link to this comment
Briantist's 38,915 posts GB flag
N
Nathan
2:08 PM

Hi Brian, my Sky HD has started saying no signal being recieved, it's been this way since wednesday, I have tried all of the methods above with no joy thus far. I wired my dish and box up around 3 months a go with no faults until now, I was hoping you may have other solutions. My sky HD is on what i believe to be the newest software which differs from the software in your pictures above. Please help, i'm missing a lot of football :(

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Nathan's 2 posts GB flag
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