My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
5:46 PM
Stafford
Hi JB38 many thanks for replying, yes it is a Sky device but it is a really old model, did all you suggested and still nothing, so I guess it's for the bin!!
Guess we'll have to buy another.
Thanks.
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Jenny's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
10:01 PM
Jenny McCabe: Yes! best policy as cost wise they aren't really worth fixing as that type of problem usually requires a power unit repair, or worse should it be a main board problem (gives same symptom) the device effectively turns into a bucket job.
That said though, I did mean to qualify my comment insomuch that the "box being faulty" was based on the assumption that the remote control batteries were OK and that you got no response from pressing any of the front panel buttons.
The real test being to unplug the device from the mains, press AND KEEP HOLDING the back up button whilst you reconnect the mains, continue holding for at least another 30 seconds and if inside this time (about 15/20 secs) the four lights on the front panel doesn't come on accompanied by a message on your screen, then you can safely take it as being scrap.
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Phil: If I recall correctly, that error indicates the modem in the box has failed. Don't worry, when the engineer changes the board or swaps the box, the new box will let Sky know about the things you have not paid for yet.
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11:46 PM
i live in Spain have the largest dish available i receive good quality picture until 8.40 each night when the signal breaks up. only able to get bbc1 and shopping channels . had the engineer down he said we have a great strength signal. my neighbours have no problems help thanks Deb
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DEB FLETCHER: Can you see the suggestions on the Freeview intermittent interference | ukfree.tv - independent free digital TV advice page.
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5:15 PM
Hi, I can get all channels on my sky+ box fine apart from the main BBC1 (South East) channel on 101. It comes up with a "no satellite signal is received" message. Tried the other BBC channels (981-990) and these work fine. Signal strength seems reasonable on both channels. Any ideas, would the reset procedure be worth doing in this case ? Thanks in advance. Dave B.
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Dave B: Yes, if method (2) has only resulted in that, then you probably need a new LNB, or if you had a quad LNB, you need to use another of the outputs.
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8:13 PM
Perfect, will try this tomorrow and let you know how it goes!
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12:36 AM
Luton
when its raining my picture been broken .why
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MASUD's: mapM's Freeview map terrainM's terrain plot wavesM's frequency data M's Freeview Detailed Coverage