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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


All questions
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Comments
Saturday, 29 October 2011
T
Thomas
8:42 PM

Thanks KB Aerials Sheffield and jb38!

There is a cable coiled outside of our balcony. I just thought, as there is the dish, which the previous owner as it seems no longer needed, I would just try Freesat.
I will try a Freesat box and then see how it goes.
Thanks, really good website by the way; I got a lot out of it already!
Thomas

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Thomas's 2 posts GB flag
Sunday, 30 October 2011
R
rfgiles
6:40 PM

sky + box will not go from red to green I have removed and wiped card with the power off

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rfgiles's 1 post GB flag
J
jb38
sentiment_very_satisfiedPlatinum

7:22 PM

rfgiles: Re-set the box by removing the mains plug for about 30 seconds or so before re-connecting it, then once it starts to respond to the remote control let it go through the usual finding channels procedure.

It doesn't matter if the card is out or in when doing this.

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jb38's 7,179 posts GB flag
Wednesday, 2 November 2011
N
Nedbod
sentiment_satisfiedGold

12:54 AM

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

Simple buy a FREESAT box and save youself a shed load of money !!!!

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Nedbod's 619 posts GB flag
I
Isabel Morris
2:10 PM

We live in Malta, is it possible to get free to air channels in Malta? and if so can you give me the channel set up frequency?

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Isabel Morris's 1 post MT flag
Thursday, 3 November 2011
Saturday, 5 November 2011
L
Lisa
6:53 PM
Devizes

Isabel Morris - buy a Freesat box from England and have your satellite dish set to the same frequency as for Sky. I have one in France and it works fine BUT I have had to have a larger dish than usual installed as it wouldn't work in the rain.

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Lisa's 5 posts GB flag
Lisa's: mapL's Freeview map terrainL's terrain plot wavesL's frequency data L's Freeview Detailed Coverage
S
Shy
7:22 PM

i live in gillingham kent and the reception keeps going when the clouds are low, what can i do to remedy this problem

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Shy's 1 post GB flag
J
jb38
sentiment_very_satisfiedPlatinum

9:38 PM

Shy: Without knowledge of your post code nor anything about the aerial system being used its really quite impossible to offer any advice, as some areas around you could be classed as difficult for reception.

Your post code would have enabled your reception possibilities to be checked on, that is as well as whether or not any alternative transmitters are within range.

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jb38's 7,179 posts GB flag
Sunday, 6 November 2011
S
seanw
5:01 PM

hi been haveing trouble with sky picture,but only on certain channels,keeps loseing signal,message 25,29,30,then comes up,tried unplugging,sometimes works for a little time,tried lnb set-up,same again works for a time,but must stress its not all channels as an example sky one is ok,but bbc 1 is effected,watching sky sports at the moment,fault is also on this channel,but picture is ok but 10 mins ago it was not,to finish sky are fetching a new box/dish on tuesday,what can you suggest i tell the engineer?

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seanw's 3 posts GB flag
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