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What can I do when my Sky Digibox says 'No Signal' or 'Technical fau

What can I do when my Sky Digibox says 'No Signal' or 'Technical fault'?

What can I do when my Sky Digibox says 'No Signal' or &
published on UK Free TV

How to Reset a Sky Digibox when 'No Signal' appears.

Reset method 1 - Delete and Rescan

  1. Turn the power off at the mains socket. Either do this by pulling the plug from the socket, or using a power switch if there is one.

  2. Remove the viewing card from the machine. Using a dry cloth or kitchen roll, clean the gold connector on the reverse of the card. Do not use any cleaning products.

  3. Check cables and connectors are in good order.
  4. Wait for at least 30 seconds.
  5. With the card still out of the machine, plug the Digibox back into the mains.
  6. Ignore all the messages, and wait for around a minute.
  7. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  8. Insert viewing card, wait a few seconds.
  9. Check 104 for Channel 4 and 105 for five.


Reset Method 2 - Reset the LNB

If the above method does not work, the LNB may have a fault.
  1. Press the [SERVICES] button and then press [4] [0] [1] then [SELECT]

    On Sky HD, press the [SERVICES] button and then press [0] [0] [1] then [SELECT]

    Press the buttons in the sequence above exactly - do not atttempt to use [UP] or [DOWN]. Note that when you press the second 0 and 1 nothing happens on the screen until you press the final [SELECT]. This is a "hidden menu".



  2. Then press [1] to go to the RF output menu.
  3. Press [DOWN] three times to highlight the line 22Khz Command and then press [RIGHT] to change the value to [OFF].
  4. Press [DOWN] and [SELECT] to select Save New Settings.
  5. Press [SKY].
  6. Again press [SERVICES], [4], [0], [1], [SELECT]; then [1] again for the LNB Menu. (SERVICES 0 0 1 SELECT for Sky HD).
  7. Now press the [RED] button (reset all settings), then [DOWN] until you can select Save New Settings again.
  8. Press [SKY].


Reset Method 3 - Upgrade the system software

If there are still problems:

  1. Turn the Digibox off at the mains again and remove the viewing card.
  2. Whilst holding down the BACKUP key on the Digibox - NOT ON THE REMOTE - turn the mains power on.
  3. Keep hold of BACKUP until the screen displays a "UPGRADING SYSTEM SOFTWARE" message – this will be white text on a black screen. On some boxes this can appear as a half screen.

  4. Wait 10 to 20 minutes for the software to download and install. The box will restart when the process is complete.
  5. Ignore all the messages, and wait for around a minute.
  6. Try 101 for BBC One, 102 for BBC Two and 103 for ITV-1.
  7. Insert viewing card, wait a few seconds.
  8. Check 104 for Channel 4 and 105 for five.


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Comments
Monday, 28 October 2013
J
Jo
8:21 AM

jb38: Thank you for the continued support. Apologies for the delay.
The sky box was a brand new installation, but this was back in Jan 2012.
I kept trying yesterday, but it didn't fail at all yesterday so will test it again next time it fails (this is why its annoying, as it doesn't happen all the time..)
Thanks again

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Jo's 5 posts GB flag
Wednesday, 30 October 2013
R
ramesh
5:10 PM

i am not getting satelite signal snce sunday

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ramesh's 1 post GB flag
J
jamie stevens
sentiment_satisfiedSilver

5:16 PM
Petersfield

ramesh :

not sure on your location but if you had the storm like me then your dish may have moved.

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jamie stevens's 207 posts GB flag
jamie's: mapJ's Freeview map terrainJ's terrain plot wavesJ's frequency data J's Freeview Detailed Coverage
Saturday, 2 November 2013
D
don templeman
1:18 PM

I have a nosignal to sky box no.29 tried all connections ok still no signalI













































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don templeman's 1 post GB flag
Tuesday, 5 November 2013
J
jeri
8:13 PM

For a couple of months there have been some channels that I know I should be getting some of these are free channels when i do get them the signal is so sporadic that it is unwatchable what do you think could be the problem

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jeri's 3 posts GB flag
J
jeri
8:40 PM

I have just done the reset method 3 and now i have no channels what so ever!!! help

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jeri's 3 posts GB flag
J
jb38
sentiment_very_satisfiedPlatinum

8:43 PM

jeri: On the assumption that you are referring to a satellite system (Sky) then carry out a signal strength check, as most problems such as those mentioned are caused by the dish being slightly out of alignment or alternatively by water having entered the "F" connector on the dishes LNB.

If you are using a standard Sky box then press : services - 4 - 6 and with the strength / quality of anything being indicated having to be around the 50+ minimum and with the quality preferably being higher than the strength.

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jb38's 7,179 posts GB flag
J
jb38
sentiment_very_satisfiedPlatinum

8:52 PM

jeri : You should not really have attempted that procedure when you were aware that you we experiencing iffy reception, try disconnecting the box from the mains supply for about a minute or so before reconnecting it again, then once it starts to respond to the remote control allow it to go through the usual searching for listings procedure.

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jb38's 7,179 posts GB flag
J
jeri
9:36 PM

jb38: Nope that not worked and tried it several times

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jeri's 3 posts GB flag
J
jb38
sentiment_very_satisfiedPlatinum

11:21 PM

jeri: Well, you have unfortunately land up in a situation whereby the only option you have left is to carry out the "update software" procedure again but whilst your box is connected into a dish feed that's known to be OK, although even that might not correct the problem "if" you have corrupted the software.

By the way, is the box in question a standard Sky box or one of the later + types?

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jb38's 7,179 posts GB flag
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