All posts by Sarah-Jane Morris
Below are all of Sarah-Jane Morris's postings, with the most recent are at the bottom of the page.
Chris.SE: Yes G21 , sorry. There was an outage on the Blackhill transmitter detailed on the website at the weekend and I have found out today that there is a local communal aerial/booster/don't know what? situated in the Council compound on Ashgill Road/Colston Road. The other local freeview residents have also had their signal disappear so it's not my Mum's TV that is the problem. Apparently when this happens (on a regular basis) someone has to go over and ask a member of the team there to reset whatever it is and then everything comes back again. I did retune the TV on a general autotune several times, I also took the aerial out and did everything that Freeview indicated to me (I was on chat for an hour on Sunday morning) but also on a specific channel tune and both show no channels and weak/no signal. I am quite technically minded so this kind of thing is easy for me but it wouldn't be possible for my Mum or the significant number of older residents here who rely on TV to keep them company. Luckily I am here and can do it for her but I don't know what will happen when I go home in however many weeks.
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Hi Chris
I think it was this website that showed the outage but it could have been another one, I can't remember if I am honest. I thought Mum had her own aerial but there is nothing in the loft or on the roof and I have been told by her neighbour that the box or whatever it is in the Council compound has to be reset on a regular basis as this happens quite often. The other neighbour said that his Freeview stopped working on Friday. They are all individual houses and are now mostly privately owned, having been council. When I was a teenager we had a Mast in the green space on the quadrant behind our house but it was moved to the council compound a number of years ago for safety. We were never allowed to use that space as children but I do remember it being there. We are in a dip and so signal has never been good here hence them always having to boost it. Manual tuning on any of the channels showed nothing and the TV shows 0 on the signal strength. I can walk down to the compound today and I was just about to find our MSP's number so I can ask them to get involved too. Mum and her elderly neighbours rely on the TV and if they don't have it , especially at this strange time when they aren't allowed to go out, it can cause severe distress as they are cut off from the world.
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Thank you both. Yes, the crux of the question is that no one is admitting responsibility for it so I don't know who to speak to to get it rebooted. It's cable connected to the houses. I walked down today and noticed that all the houses have that box built into the structure of the house. I have spoken to the housing association and to our local councillor and so he is going to try to find out as well. The MSP had an auto reply on his email saying it would be 5 - 10 days before there might be an answer to any emails!
Chris - no not pre 1970's , we didn't move here until 1976 and I wasn't a teenager until the 80's . At800 did say they had a note of a 4 G mast in the area that does cause problems too. Hopefully the councillor might be able to help a member of staff gain access to the building tomorrow, fingers crossed.
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I have managed to track down the person who is responsible for the mast and they are trying to get someone to fix it with help from our MSP.
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Sunday 10 May 2020 12:33PM
My mum has problems with her reception, sometimes the TV just says weak signal and last night it went off completely when it showed an outage on the Freeview checker. Apparently a neighbour has a number to call when this happens but I don't know who that is. I have spoken to Freeview this morning and they can't find anything wrong. I was told there is a booster in our area G21 that has to be reset but I don't know how I can get that done. Please help. My mum is 82 and it's the only company she has.