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My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound o

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+1, has no sound or the channel line up is wrong

My Freeview box has no EPG, is blank on FIVE, ITV3, ITV4, ITV2+
published on UK Free TV

To deal with the problem you must clear the channel list completely and then rescan - if your box has it in the menus, please the 'installation menu' to do an initial scan or a reset to factory settings or First Time Installation. You MUST delete the entire existing list of channels. On most boxes this technique can be also be used:

Try this:

1) unplug your Freeview box (or idTV) from the mains;



2) unplug the aerial from the Freeview box by disconnecting the cable from the 'RF in' socket;



3) wait 30 seconds;

4) plug Freeview box (or idTV) mains back in;



5) do a complete scan for channels - it will fail without the aerial. (This may be in the installation or initialization menu, and is distinct from any 'add channels option'). Once this is done your channel line up should be empty;



6) reinsert aerial by reconnecting to the 'RF in' connection;



7) do a complete scan for channels again.



The Freeview channel line-up provided by six "multiplexes" - each of which carry five or more TV channels, radio channels, text services and EPG data. In this diagram each ROW represents a multiplex. If you are still missing a whole multiplex (ie everything on the row) you may need to replace your aerial with a wideband type, purchase a larger aerial or you may have interference from a VCR, games console, Sky Digibox or similar.



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Comments
Thursday, 31 March 2022
M
Mike Freeman
7:26 PM

Our freeview signal changed in past couple of weeks, vision keeps breaking up pixelation and sound crackling - cannot be viewed at all. We are PE9 1FH

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GB
Friday, 1 April 2022
C
Chris.SE
sentiment_very_satisfiedPlatinum

5:45 AM

Mike Freeman:

It will depend on which way your aerial is pointing Mike. Whilst your most likely transmitter is Waltham which is Central (East) region, you're predicted to be able to get two other main transmitters in your locale - Belmont, which is Yorkshire region and Sandy Heath which is Anglia.
For Waltham, your aerial should be pointing at a compass bearing of 306 degrees, that's fractionally W of NW. Have you looked at your aerial to see which way it's pointing?

None of the transmitters have any faults recently listed, and only Belmont is currently (or recently) listed for Planned Engineering.

A couple of weeks ago, weather conditions were causing interfernce to some viewers. There was also some programme channel (EPG LCNs) on Monday.
Now if you happened to retune a couple of weeks ago if you had no signal or pictures were badly pixellated then you could have got incorrectly tuned to another transmitter.

If you post back which way your aerial is pointing (as best you can), which regional news you normally receive and which you are currebtly getting, and when you last retuned - Do NOT retune at the moment, it could just clear any correct tuning.
Also check your aerial downlead isn't flapping in the wind.
We should be able to advise further with that information.

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Chris.SE's 2,903 posts GB
S
Steve diggle
8:19 PM
Tiverton

Any issues with it, ch4, check etc in ex16 area

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GB
S
Steve diggle
8:19 PM
Tiverton

Any issues with it, ch4, check etc in ex16 area

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GB
C
Chris.SE
sentiment_very_satisfiedPlatinum

11:13 PM

Steve diggle:

EX16 is a large area, and it may depend on exact postcode as to which transmitter you are receiving.
In the general area you might get one of 3 transmitters, the Tiverton Relay, or main transmitters Stockland Hill or Mendip.

Your most likely transmitter is Stockland Hill if you normally receive all 6 multiplexes (over 100 channels).
Which way is your aerial pointing?
For Stockland Hill it should be roughly at compass bearing 114 degrees - 24 degrees S of due E, that's pretty much ESE.

I can't find any faults listed for any of those 3 transmitters and Stockland Hill is currently listed for Planned Engineering with "Possible Pixelation or flickering on some or all channels".

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Chris.SE's 2,903 posts GB
Thursday, 21 April 2022
N
Nigel Wood
11:20 AM

My location is NE66 3QH, and I sited my aerial towards the Chatton Transmitter. It was not until the Bilsdale transmitter fire that I discovered when auto tuning my devices (2 TVs, 2 PVRs and 1 set top box), that I was receiving a hybrid signal from Chatton/Bilsdale/Pontop Pike. I guess that this due to a large metal barn which is about 50m to the rear of the property and slightly more elevated. Since the fire I manually retune my devices to Channels 29,31,37,41,44,47 and although from Pontop Pike Channel 55 for Quest HD etc. But in the last weeks particularly with high pressure the stations broadcasted on channel 41 (local BBC1, BBC news 231 etc.) are totally breaking up, signal fades/ pixelates, and green pixels, both signal quality and strength are way down on the other Chatton transmissions. What I am finding is that channel 39 a Pontop, channel is much stronger but far from perfect and if auto tuning is selected in preference to channel 41. Can any light be shed on this is there still work being carried out at Chatton, there was mention of this back in December.

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Nigel Wood's 2 posts GB
M
Merv Faulkner
12:12 PM

All commercial channels pixalating and audio cracking and popping,
Unwatchable tv !!
Nn3

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GB
M
Merv Faulkner
12:12 PM

All commercial channels pixalating and audio cracking and popping,
Unwatchable tv !!
Nn3

link to this comment
GB
C
Chris.SE
sentiment_very_satisfiedPlatinum

5:02 PM

Nigel Wood:

Yes a large metal barn can be an excellent signals reflector, which could make reception quite unpredictable! It could depend on the direction of the barn in relation to the way your aerial is pointing.

Other than that you are predicted to get pretty good reception from Chatton (22km away) which should be at compass bearing 324 degrees at your location (9 degrees N of NW). Although Pontop Pike is further away, 57km, you are predicted to get excellent reception of all multiplexes but it's at bearing 188 degrees so you could be getting reception from a rear side-lobe of the aerial, or the barn maybe helping. Similarly the reception from the temporary Bilsdale tower at bearing 164 degrees but is much much further away at 117km and maybe helped by the barn but it's only the PSB multiplexes and COM7 that are predicted to be received with this shorter tower.

None of the transmitters are listing any faults or Planned Engineering, but the lists aren't always 100%. A lot of transmitters have had work done on more than one occasion in recent months, so anything is possible. There has also been a little bit of disruption from tropospheric ducting weather conditions but that should have passed for now.

There doesn't seem to be any more definitive information at present. If I spot an update I'll post again.

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Chris.SE's 2,903 posts GB
C
Chris.SE
sentiment_very_satisfiedPlatinum

5:11 PM

Merv Faulkner:

The NN3 postal district is a large area and reception can be affected by terrain and different locations may get different reception from different transmitters. A lot of your area is served by the Sandy Heath (Anglia) transmitter and that is currently listed for Planned Engineering with the Possible effect on TV reception as "Screen may go black on all or certain channels" that could also include pixellation. Do NOT retune.
If you aren't getting your signals from Sandy Heath then we'll need a full postcode to give a more definitive answer.

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Chris.SE's 2,903 posts GB
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