My Sky box has a "no signal message" - what do I do?
Brian Butterworth published on UK Free TV If you are getting the message "no signal" this would indicate that there is a problem with the signal from your dish into your box. Even without a card inserted into a Sky Digibox, if there is a signal, you will always get Sky Guide and the free channels.
Try powering off your box, remove the card, check carefully the cables, especially the connection to the dish, reapply the power and then when asked to insert your card you should then be able to see (for example) Sky News on 501 and the BBC News channel on 503.
Once you can see any channel, reinsert your card. This should, after about one minute, give you the channels you expect, such as 103, 104 and 105.
There are three ways you can attempt to reset your box. Please see
What can my do when my Sky Digibox says 'No Signal' ?.
If you continue to get "No signal", you dish may have been misaligned, or there may be a fault with the cables and connectors, or a problem with the Digibox. You can see the signal strength by pressing SERVICES, then 4-SYSTEM SETUP and 6-SIGNAL STRENGTH.
11:00 AM
i have no signal on both my boxes .. sure its down to the snow .. was ok till this last lot of snow fell .. so annoying and i bet we dont get a refund for no use of box
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2:10 PM
No Signal in Northampton area. No snow on the dish either. Sky are saying it is due to snow clouds? Weather was worse a few weeks ago and it all worked perfectly
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3:34 PM
Caroline: If anyone's Sky reception has failed during a spell of wintery weather and yet no traces of snow can be seen on the dish, then the problem is invariably caused by the density of the clouds overhead, as although they may well look to be the same as before but in reality they arent! because so long as a dish has an unobstructed view of the S/SE skyline then nothing can block satellite reception except dense rain or snow clouds.
This of course is excluding dish or box related problems.
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9:43 PM
My Sky No Satelite Signal started at 9.30pm Sun 10 Feb. I live in West Midlands. Had some signal this morning then lost Signal again. No snow left but heavy cloud cover. After spending 90 minutes and 4 telephone calls i finally got through to Sky. Apparently lots of people complaining. Sky say the situation will be fixed asap but they cannot say when. Sky are sending an engineer to check out my signal but it will take 6 days for him to get here. Lots of snow i guess.
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9:54 PM
Leamington Spa
My aerial is on the roof nest fixed to the chimney stack
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Steve's: mapS's Freeview map terrainS's terrain plot wavesS's frequency data S's Freeview Detailed Coverage
11:00 PM
Steve: Carry out a proper signal check using the undermentioned procedure, because if the signal is coming and going then although your problem is most likely being caused by the weather this effect will also be made worse if your dish is somewhat less than perfectly aligned.
If using a Standard or Sky+ box:
(1) Press: "Services" - 4 - 6 and this will take you onto the signal checking screen.
If using a Sky+ HD box. (latest menu system)
(1): Press "Services" and you will see the main menu with "Options" being highlighted.
(2): Press the right arrow once to change from Options to "Settings" and press on once highlighted.
(3): Finally, scroll to the right to select and press on "Signal", the grey bars now displayed will show you the strength / quality of the signal.
Any signal level indicated has to around the 55% (or equivalent of) minimum level to resolve a picture and especially where the quality is concerned, because if the quality is observed to be under that of the signal strength then that generally indicates that the dish requires slight re-aligning, this usually (although not always!) being rectified by it being moved the very merest fraction either way in its horizontal (right to left) plane.
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9:48 PM
What a shower of @@@@ i had sky for a day and i tried to record some thing then change channel and it says No Signal im so feed up ring me asap as im canceling my direct debt
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11:26 PM
rachel urrry: Apart from the fact that this website has no connection whatsoever with Sky television, however what you are complaining of suggests that one of the two inputs from the dish is defective, and so if you have just had this system installed then you should report this problem directly to Sky.
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7:22 PM
Live in a Block of flats in Netley Abbey, Southampton, SO31 5HY
No Signal
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